Refund policy

Refund & Return Policy

At Carlton Parish Co., all items are handmade and custom-created specifically for each order. Because of the personalized nature of our products, we do not accept returns, cancellations, or refunds once an order has been placed and production has begun.

This policy applies to all custom items including, but not limited to:

• Laser engraved products
• Apparel and shirts
• Tumblers
• Signs
• Personalized gifts
• Custom-made items

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item due to an error on our end, please contact us within 2 days of delivery and include clear photos of the issue.

Once approved, we will gladly replace the item at no additional cost to you.

Approved Returns (If Applicable)

In rare situations where a return is approved:

• Items must be unused and returned in original condition
• The customer is responsible for return shipping costs
• If a replacement item is issued, we will cover shipping for the replacement
• Refunds are processed within 5 business days after the returned item is received and inspected

Customer Satisfaction

Your happiness truly matters to us. While refunds cannot be offered for custom-made products, we are always happy to work with you to resolve concerns and help ensure you receive something you love.

Questions or Concerns

Please contact us at:
Help@CarltonParishCo.com

All issues must be reported within 2 days of delivery. Response time is typically within 48 hours.

✨ Thank you for supporting our small business and handmade creations.