Refund policy
Return & Refund Policy
At Carlton Parish Co., every item is made just for you. Because our products are handmade, personalized, and created to order, we do not accept returns, exchanges, cancellations, or refunds once production has begun.
This policy applies to all custom products, including but not limited to:
• Laser engraved products
• Apparel and shirts
• Tumblers
• Signs
• Personalized gifts
• Other made-to-order items
If There's a Problem With Your Order
We take great pride in our work and want you to love your purchase.
If your order arrives damaged, defective, or you receive the wrong item due to an error on our part, please contact us within 2 days of delivery. Include your order number along with clear photos of the item and packaging so we can review the issue.
If the problem is determined to be our mistake, we'll make it right by repairing, replacing, or otherwise resolving the issue at no additional cost to you.
Customer Satisfaction
Because each item is custom-made, we cannot offer refunds or accept returns due to ordering the wrong size, color, spelling provided by the customer, or simply changing your mind.
That said, your satisfaction is incredibly important to us. If something isn't right, please don't hesitate to reach out. We genuinely want every customer to have a great experience, and we'll do our best to find a fair solution whenever possible.
Contact Us
If you have any questions or concerns about your order, please contact us at:
Please report any issues within 2 days of delivery. We typically respond within 48 hours.
Thank you for supporting Carlton Parish Co. Every order means the world to our small business, and we appreciate the opportunity to create something special just for you. 🤍